Last updated [Month Day, Year]

Refund Policy

We want you to love your palette. If your report doesn't feel right, we'll work with you until it does, or give your money back.

14-day satisfaction promise

Within 14 days of purchase, email hello@liftcolor.com with the email address you paid with. Tell us what feels off about your result. We'll personally review your photo and answers and, where it helps, suggest a retake with better lighting at no extra cost.

If we can't get you to a palette you're happy with, we'll refund the full $50. No forms, no hassle.

How refunds are paid

Refunds go back to your original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank.

After 14 days

After 14 days, purchases are final. We're still happy to answer questions about your season and how to use your palette at any time.

Questions

Write to hello@liftcolor.com. We reply within one business day.